Payment Help
We want your checkout experience to be quick and secure. If you've experienced a payment issue, the information below explains the most common situations.
I haven't received an order confirmation
If you have not received an order confirmation email, your order may not have been completed successfully.
Please check:
- Your Junk or Spam folder.
- That the payment has not simply been authorised by your bank.
- Your email address was entered correctly.
If you have not received an order confirmation, please contact us before placing another order if you are unsure whether your order has been successful.
My bank shows a pending payment
Sometimes your bank may display a payment as Pending or Authorised, even though your order has not been completed.
This can happen if the checkout is interrupted or the payment authorisation is not completed successfully.
If this happens:
- Hair2Buy has not received your payment.
- No order will be created.
- The pending authorisation will normally be released automatically by your bank within a few working days.
Because we have not received the funds, we are unable to issue a refund for pending authorisations.
I've been charged but I don't have an order
If you believe money has left your account but you have not received an order confirmation, please contact us.
We will check:
- Whether an order was successfully created.
- Whether any payment has been received by Hair2Buy.
- Whether your payment was simply authorised but not completed.
We will always investigate as quickly as possible.
Which payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- Maestro
- American Express (if applicable)
- PayPal
All card payments are processed securely.
Is my payment secure?
Yes.
All online payments are processed using secure, encrypted payment technology. Hair2Buy does not store your full card details.
I entered the wrong card details
If incorrect card details are entered, your bank may still display a temporary payment authorisation.
If no order is completed, these authorisations are normally released automatically by your bank.
My payment failed
Payments can occasionally fail for reasons including:
- Incorrect card details.
- Insufficient funds.
- Your bank declining the transaction.
- Security checks not being completed.
- A temporary banking or network issue.
No order will be created unless the payment is successfully completed.
Need Help?
If you're unsure whether your order has been successful, please contact our customer service team before placing another order.
We'll be happy to check your order and payment status for you.
PHONE NUMBER 0203 739 3284
EMAIL INFO@HAIR2BUY.CO.UK